To use MyShopKit Product Badges, it’s recommended to run WordPress 4.9 or higher, PHP7.4 (WordPress officially suggests to use PHP 7.4, read more), and MySQL 5.6 or greater on your server. We have tested it on Windows, Mac, and Linux. Below is a list of items, you should ensure that your host can comply with.
- Check to ensure that your web host has the minimum requirements to run WordPress and themes.
- Always make sure they are running the latest version of WordPress.
- Always create secure passwords FTP and Database.
Many issues you may run into such as white screen, demo content fails when importing, empty page content, skin not being saved, Add Listing not being saved and other similar issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own, or contact your web host and ask them to increase those limits to a minimum as follows:
max_execution_time = 120
memory_limit = 128M
post_max_site = 64M
upload_max_filesize = 64M
max_input_time = 60
max_input_vars = 3000
In cases when you cannot update the PHP version yourself, you need to contact your host about this. The upgrade process is very easy and should be something that your host can do for you without impacting your website or charging you a fee. Here’s a letter you can send to your hosting company:
Dear host,I’m running Wilcity theme on one of your servers and this theme has recommended using at least PHP 5.6 or higher. WordPress, the content management system that my theme uses, has listed PHP 7.4 as the recommended version on their requirements page: https://wordpress.org/about/requirements/Can you please let me know if my hosting supports PHP 7.0 or higher and how I can upgrade?Also please increase those limits to a minimum as follows: max_execution_time = 180 memory_limit = 128M post_max_size = 64M upload_max_filesize = 64M max_input_time = 60 max_input_vars = 3000Looking forward to your reply.
You can check your PHP configuration limits also by installing the WordPress phpinfo() plugin and then going to Settings > PHP Info. The first column (Local) refers to your installation value, and the second column (Master) refers to the limits of your host. The latter values are often lower if you have selected a cheaper hosting package.